Are you passionate about delivering excellent customer service and solving problems? Join us as a Customer Support Agent and assist customers while working from home!
About the Position:
As a Customer Support Agent, you'll be the first point of contact for customers seeking assistance. Your exceptional communication and problem-solving skills will ensure a seamless support experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat
- Document and track customer interactions in the support system
- Handle complaints professionally, ensuring accurate logging and resolution
- Troubleshoot issues using provided tools, resources, and training
- Provide clear solutions and guidance to address customer concerns
- Maintain agreed response times and service levels
Requirements:
- Proficiency in Dutch (C1/C2 level)
- Proficiency in English (B2 level)
- Minimum 1 year of customer service experience, ideally in call centers or support roles
- Strong problem-solving, multitasking, and communication skills
- Ability to work efficiently under pressure and manage tasks remotely
Benefits:
- Competitive Salary: Based on your experience and skills
- Performance Bonuses: Rewards for outstanding service
- Comprehensive Insurance: Health and life coverage for your well-being
- Fully Remote: Enjoy the flexibility of working from anywhere
- Meal Allowance: Support for daily meals
Excited to make a difference in customer support? Apply now and kick-start your new journey—all from the convenience of home!
