Empiria Group is hiring for its properties in Santorini
Guest Experience Supervisor
Our Story
Empiria Group, owns, manages, and operates a unique collection of luxury hotels and villas, members of
The Luxury Collection and Design Hotels of
Marriott International, located in prime destinations around Greece, namely in Santorini, Paros and Peloponnese.
For over 30 years and through a team of over 300 associates, our dedication has been focused on creating space for joy through unique hospitality experiences, underpinned by our four fundamental values of finding joy, always elevating, exuding passion and being a leader.
At
Empiria Group, our mission is to be the leaders in the art of elevated hospitality, guided by caring associates who wish to offer experiences that awaken inner joy and take Greek hospitality to new heights.
Role Overview
The Guest Experience Supervisor is responsible for overseeing the daily operations of the Front Office team. The ideal candidate ensures that guest service standards are consistently met while adhering to all hotel and departmental policies and procedures.
Requirements
- Supervise and coordinate all Guest Experience Agents and Grooms during shifts to ensure effective team performance
- Actively participate in departmental procedures to facilitate smooth operations, especially during peak workloads
- Ensure consistent adherence to Brand Standards, ISO procedures, and hotel policies by all team members, aiming for the highest levels of guest satisfaction
- Proactively anticipate guest needs and effectively address any complaints to enhance guest experiences
- Participate actively in departmental and management meetings to contribute to operational goals and team initiatives
- Prepare periodic reports and provide insights for forecasting and recommendations for continuous improvement
Required Skills & Competencies
- Degree in Hotel Management or relevant Field
- Minimum 2 years' experience in the same position in a 5-star Hotel
- Excellent knowledge of English language. Any additional language will be considered an asset
- Excellent knowledge of PMS (preferably Fidelio) and the Microsoft Office
- Proactive and resourceful with exceptional organizational skills and the ability to meet deadlines
- Strong team player who is results oriented
Benefits
- Ongoing training
- Staff Accommodation with half board
- Great Opportunities for professional development within the company or other hotel members of Marriott International.
At
Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation.
You provide the talent as we flourish the skills to unleash your full career potential.
Join our path of excellence!
