We are looking for a talented and motivated VIP Quality Assurance (QA) Manager to oversee the quality assurance process for our VIP programs and services. The ideal candidate will have a strong background in QA methodologies, exceptional attention to detail, and a passion for delivering exceptional customer experiences to our VIP players. Be able to create and execute training and development plans tailored to VIP and Sales teams.
Responsibilities:
- Assist in the development and implementation of a comprehensive quality assurance strategy specifically tailored to VIP programs and services;
- Daily quality assessments of all VIP account Manager tasks related to communication and engagement with players;
- Regular and coherent reporting to of all actions taken and results found;
- Training and development plans;
- Collaborate closely with VIP account managers to identify QA requirements and ensure alignment with business objectives;
- Conduct regular assessments of VIP account manager activities, promotions, and rewards to identify areas for improvement and optimisation;
- Monitor VIP player feedback and complaints, and proactively address any quality-related issues or concerns in a timely manner;
- Stay up-to-date with industry trends, best practices, and regulatory requirements related to VIP gaming experiences, and incorporate them into QA processes;
- Analyse QA metrics and performance indicators to track progress, identify trends, and make data-driven recommendations for continuous improvement;
- Foster a culture of quality and excellence within the organization, promoting collaboration, transparency, and accountability across teams.
Requirements:
- Proficiency in English and French both written and spoken;
- 2 years of I-gaming experience at least;
- Experience in quality assurance, with a focus on VIP programs, services, or customer experiences within the iGaming industry;
- Strong understanding of QA methodologies, testing techniques, and tools, with hands-on experience in test planning, execution, and automation;
- Excellent analytical and problem-solving skills, with the ability to identify, prioritise, and resolve complex issues efficiently;
- Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and influence decision-making at all levels of the organisation;
- Deep knowledge of iGaming regulations, compliance requirements, and industry standards related to VIP player experiences;
- Passion for gaming and a strong commitment to delivering outstanding customer service to VIP players.
We offer excellent benefits:
- Competitive salary and attractive bonus scheme;
- Working in a dynamic International company;
- Ability of career and professional growth within the company;
- Social benefits and team buildings;
- Sunny, spacious office.
Location: Cyprus or Bulgaria.
Join our team and play a key role in shaping the future of VIP gaming experiences. Apply now to become our VIP Quality Assurance Manager and be part of our exciting journey!
