IT Support Manager
(ΙΤS 9H5792NI) NICOSIA
ManSystems (www.mansystems.org )on behalf of our client is looking for an IT Support Manager.
About our client:
Our client is the authorized distributor (international company) for products and services in Cyprus. They offer a comprehensive range of solutions, including printers, copiers, and software, supporting businesses of all sizes. They have a strong internal IT infrastructure (Cisco, Active Directory, Domain Server, synology) and a busy copy center featuring high-volume production printers with Fiery controllers.
Job Summary:
We are seeking a highly skilled and motivated IT Support Manager.
This role requires a blend of technical expertise in IT support and hands-on experience with printer equipment.
The candidate will provide comprehensive technical support to both internal and external clients, ensuring the smooth operation of our IT systems and their solutions.
Responsibilities:
• Internal IT Support: Provide first and second-level support for our internal IT infrastructure, including troubleshooting network issues, Active Directory management, and resolving problems with Cisco devices.
• Support: Provide technical support to external clients regarding photocopier maintenance, troubleshooting, and repairs. (Network Connectivity, Network printing/Scanning/Email, etc)
• Software Installation & Support: Install and support Workplace Suite and YSoft solutions for both internal and external clients.
• Copy Center Support: Maintain and troubleshoot our production printers (including Fiery controllers) in our copy center, ensuring optimal performance.
• Customer Interaction: Communicate effectively with clients, providing timely and efficient support. Document support requests and resolutions.
• Proactive Maintenance: Perform preventative maintenance on Xerox equipment to minimize downtime and ensure optimal performance.
Qualifications:
• Proven experience in IT support.
• Strong understanding of networking concepts (TCP/IP, DNS, etc.).
• Experience with Active Directory and Cisco networking equipment is a plus.
• Familiarity with Workplace Suite and YSoft solutions is highly desirable.
• Experience with Fiery controllers for production printers is a plus.
• Excellent problem-solving and troubleshooting skills.
• Strong customer service and communication skills.
• Ability to work independently and as part of a team
Remuneration – Benefits:
• Salary 1800€ – 2.200€
• Companies’ car
• 13th salaries
If you are interest for the position, you can send your CV at the hr department of ManSystems via email hr@mansystems.org noting the position code.
