Canaves Collection, a renowned hospitality company in Greece, is seeking a talented and dedicated Night Auditor to join our team. Canaves Collection owns and manages four luxury properties in the beautiful village of Oia, Santorini, namely the Canaves Ena , Canaves Oia Suites & Spa, Sunday , and the new Canaves Epitome. These properties have been recognized among the best hotels in the world and are proud members of the Small Luxury Hotels of the World.
At Canaves Collection, we are committed to providing exceptional service and creating unforgettable experiences for our guests. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our properties during the night hours. You will be responsible for overseeing guest arrivals and departures, processing payments, reconciling accounts, and generating reports. Additionally, you will provide assistance to guests with inquiries and resolve any issues that may arise.
We are looking for individuals who are passionate about the hospitality industry and possess excellent organizational and communication skills. You should have a keen eye for detail and the ability to work independently in a fast-paced environment. Previous experience in a similar role is preferred.
Join our team at Canaves Collection and embark on an exciting journey in the leisure, travel, and tourism industry. This is a great opportunity to learn and grow in a company that values hard work, dedication, and exceptional service.
Responsibilities
- Oversee the guest arrival and departure process during night hours
- Check guests in and out, ensuring accuracy of information and providing a warm welcome
- Process payments, including cash, credit card, and direct bill transactions
- Reconcile guest accounts and ensure accurate financial reporting
- Prepare and distribute daily reports to management
- Respond to guest inquiries and resolve any issues or complaints in a professional and timely manner
- Coordinate with other departments to ensure smooth operation and guest satisfaction
- Maintain a clean and organized work area, including the front desk and lobby
Requirements
- Previous experience as a Night Auditor or in a similar role is preferred
- Knowledge of hotel property management systems (PMS) is a plus
- Excellent organizational and time-management skills
- Strong attention to detail and accuracy
- Ability to handle multiple tasks simultaneously and prioritize effectively
- Strong verbal and written communication skills
- Fluency in English is required; knowledge of additional languages is a plus
Benefits
- Competitive Remuneration Package
- Accommodation on privately owned air-conditioned staff houses with WIFI and Laundry
- One Meal daily in staff restaurant plus 1 Snack during shift
- Transportation services provided to and from staff residences and workplaces
- Continuous professional development
- Ongoing training opportunities to enhance both soft and hard skills
- Encouraging leadership and a friendly workplace atmosphere
- A working environment where you feel valued and appreciated
- Employee Recognition Programs
- Company team events and volunteering actions
- Uniform
- Discounts and Family Rates in group properties in Santorini
