Job Description
If you are in the Unilever Ice Cream business or consider choosing to work for the Unilever Ice Cream business, you will work for the Global, leading Ice Cream player with €7.9bn Turn Over in 2023. The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Wall’s, Magnum, Ben &Jerry’s. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.
Ice Cream has distinct characteristics from Unilever’s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent within our Ice Cream company. You will have ample options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organisation. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us.
ABOUT ICE CREAM: Life Tastes Better With Ice Cream
Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.
We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.
Job Purpose
The Key Account Manager In Home Ice-Cream will be responsible for developing retailer relationships, serving as the primary contact, designing annual customer strategies, executing monthly business plans, ensuring appropriate investment levels, and monitoring in-store execution.
This role reports to the National Account Manager IC Greece.
Main Accountabilities
- Manages and develops relationships with retailers, including buyers and store managers.
- Collaborates with National Account Managers (NAM) to build and articulate the customer and channel strategy, monitor its progress, and review outcomes.
- In collaboration with NAM, develops and negotiates customer/channel business plans and joint business plans, ensuring their articulation, monitoring, and review.
- Works with NAM to finalize and agree upon the annual contract with the customer and is responsible for executing it.
- Oversees the customer P&L, tracking performance and providing corrective actions as needed.
- Develops and executes the Perfect Store plans in collaboration with all relevant departments.
- Provides direction to sales representatives and merchandising teams to ensure excellent in-store execution.
- In cooperation with the field force, is accountable and responsible for the flawless execution of brand/category plans and implementing innovations in-store.
- Manages customer operations up to the level of customer development responsibility, varying by customer.
- Monitors credit policy adherence and plans corrective actions in collaboration with the Accounts Receivable team.
What You Need To Succeed
- Bachelor's degree in Economics, Finance, Marketing, or Mathematics.
- Master's degree in Economics, Finance, Marketing, or Mathematics is considered a plus.
- 5 years of experience in commercial functions (Sales, Category Management, Customer Marketing, Account Management, Marketing, Customer Service).
- Fluency in Greek and English.
Preferred Skills
- Account Management
- Negotiations Skills
- Retail Selling & Merchandising
- Business planning & Financial Acumen
- Category Management principles
- Competition Law understanding and compliance
- Customer Service Excellence
Preferred Interfaces
- Customer Activation team
- Customer Strategy & Planning team
- Field Force/ Area Sales Managers
- Customer Development Finance
- Support Areas (for e.g., CD Administration, HR, Legal, Accounts Receivables, Customer Operations)
- Retailers’ Teams
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
