Patrique Mercier Recruitment is excited to offer a remote position for Spanish Speaking Support for Social Media - Instant Messaging, available for candidates based in Greece. In this pivotal role, you will engage with users through instant messaging, providing them with essential support as they navigate their social media interactions. Your main responsibilities will include addressing inquiries, troubleshooting issues, and offering guidance on best practices for using various social media platforms. If you are passionate about social media and possess strong Spanish communication skills, we encourage you to join our dynamic team!
Responsibilities
- Provide customer support via instant messaging on social media platforms in Spanish
- Efficiently resolve user inquiries and problems while maintaining a positive and professional demeanor
- Educate users on maximizing their social media experience and utilizing available features
- Document interactions and feedback to improve service and user experience
- Stay informed about the latest trends and updates in social media to deliver informed support
- Collaborate with colleagues to enhance overall user satisfaction and service quality
Requirements
- Fluency in Spanish (both written and spoken) is essential; knowledge of English is a plus
- Strong communication and interpersonal skills
- Prior experience in customer service or a similar support role is preferred
- Familiarity with social media platforms and instant messaging applications
- Exceptional problem-solving abilities with a focus on user satisfaction
- Able to work independently and effectively in a remote setting
- Willingness to learn and adapt to new processes and technologies
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
