WP Hospitality Group is a leading tourism enterprise focused on providing exceptional customer service and creating unforgettable experiences for our guests. We value our employees and recognize that they are crucial to our success. Our company owns and operates several luxury properties in Santorini, including White Pearl Villas, White Pearl Cavalieri, Elysian Santorini, and Elysian Retreat. In addition, we have sister companies, Luno Cafe in Oia, Lefkes Restaurant in Finikia, Above Bistro in Imerovigli and Lucky 8 Sunreef Power Catamaran, that further enhance our guests' experience.
We are seeking a proactive and experienced
Duty Manager to join our team at White Pearl Hospitality for the 2025 season (April-October). As a Duty Manager, you will play a vital role in ensuring the hotel operations run smoothly and efficiently while providing exceptional service to our guests. You will oversee staff, manage daily operations, and ensure adherence to company policies and procedures.
Responsibilities:
- Manage and train the hotel staff to provide excellent customer service
- Ensure smooth running of the front desk, including check-in/check-out procedures and responding to guest inquiries
- Greeting guests, enhancing guests' relations, and promoting the company's services and facilities
- Receiving guests' feedback while on-premises to ensure their satisfaction
- Handle guest complaints and resolve issues in a timely and professional manner
- Coordinate with housekeeping, maintenance, F&B and other departments to ensure guest satisfaction and goal achivements
- Inspecting hotel rooms, facilities and personnel to confirm the high quality of provided services
- Create and implement policies and supervise procedures for all departments according company's SOPs and goals
- Manage and monitor purchases according to budget and hotel's needs
- Maintain a high level of professionalism and lead by example
- Reporting to the management
Requirements
- Proven experience in boutique hotel management or a similar role
- Excellent leadership and communication skills
- Strong attention to detail and organizational abilities
- Customer-centric mindset and commitment to providing exceptional service
- Ability to work effectively in a fast-paced and dynamic environment
- Knowledge of industry best practices and relevant regulations
- Degree in Hospitality Management or a related field
- Availability to work flexible hours
Benefits
- Training & Development
- Housing (if requested)
- Shift Meal
- Ticket restaurant card
- Discounts in hotels and restaurants of White Pearl Hospitality Group
Check out our company's culture and if you believe that our principles fit your mentality apply today!
