WP Hospitality Group is a leading tourism enterprise focused on providing exceptional customer service and creating unforgettable experiences for our guests. We value our employees and recognize that they are crucial to our success. Our company owns and operates several luxury properties in Santorini, including White Pearl Villas, White Pearl Cavalieri, Elysian Santorini, and Elysian Retreat. In addition, we have sister companies, Luno Cafe in Oia, Lefkes Restaurant in Finikia, Above Bistro in Imerovigli and Lucky 8 Sunreef Power Catamaran, that further enhance our guests' experience.
As part of our commitment to exceptional guest service, White Pearl Hospitality is seeking a detail-oriented and customer-focused
Reservations Agent to join our team. In this role, you will be responsible for managing hotel reservations, providing guests with information about our properties, and ensuring a seamless booking experience.
Responsibilities:
- Respond to guest inquiries regarding room availability, rates, amenities etc
- Handle reservations inquiries and send offers via all channels in a timely manner while exhibiting interest and professional image
- Assist guests with modifications or cancellations to existing reservations
- Process payment transactions and ensure accuracy in billing and financial documentation
- Ensures accurate input of reservations details in the PMS
- Be always updated on sales strategies, rates, products, packages and facilities of the company
- Perform selling, up-selling and cross selling techniques
- Support front office department and duties when needed
Requirements
- Bachelor's degree in hospitality or related field preferred
- Minimum of 1 year experience with reservations or relevant experience of working in a similar field
- Excellent verbal and written communication skills in English and Greek; additional languages are a plus
- Previous knowledge in using Pylon PMS will be considered as an asset
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
- Multitasking and critical thinking are required in order to prioritize and handle the tasks
- Problem solving oriented personality, able to find the best solution to every customer related issue
- Strong administrative abilities
- Flexibility to work in shifts, including weekends and holidays, as required by the hotel's operational needs
Benefits
- Training & Development
- Housing (if requested)
- Shift Meal
- Ticket restaurant card
- Discounts in hotels and restaurants of White Pearl Hospitality Group
Check out our company's culture and if you believe that our principles fit your mentality apply today!
