About us
Voiso offers a software platform that enables call center managers to build, implement and manage call center environments without having to deploy any of their own infrastructure. The Voiso platform provides a set of high-precision tools to build powerful real-time dashboards, customize call flows, and identify and correct unproductive agent behavior. We measure actual agent performance – good and bad – and programmatically identify the exact call recordings where the agent disappointed or delighted the customer. Using Voiso, not only can you effortlessly deploy a new call center, but you can also maintain a clear picture of your agent's results – today, this week, or this year – with unlimited reporting depth.
Role overview:
Currently looking for talented tech savvy Presales Engineer with excellent
communication skills to join our international team in Cyprus or remotely.
In this Role you will:
- Work alongside Global Sales Teams, generating future Value Added Services
- pipeline through meetings with customers, and other business units within the
- organization. Support the Global Sales Teams in engaging with senior level
- customers in either first meetings, or early stages to help shape and design
- early propositions
- Understand the client's business and needs in the context of the industry
- Develop and execute sales strategies
- Establish and maintain IT and LOB executive-level relationships with key
- decision-makers
- Run discovery workshops to create tailored client value propositions
- Articulate and demonstrate the benefits of Voiso features
- Provide guided assistance for WhatsApp Business API onboarding
- Ongoing support for active customers to increase the consumption of VAS
- Run competitive analysis
- Help business partners through knowledge sharing, mentoring and proactive
- support
- Work with the product team to build and execute the roadmap of new tools and
features
Clients profile
Focus industries: BPO, Credit Collections, Insurance, Fintech
Affiliate: Industry advisors, marketing agencies, Industry CRMs
What we expect from you:
- 50% time travel to Larnaca, Cyprus
- You will be expected to develop a deep understanding of industry trends,
- product roadmap and competitive offerings
- Product expertise. Knowing how our software helps accomplish the business
- goals of the customers
- Presales processes excel and implementation. Increasing sales efficiency in
- EMEAN, LATAM, APAC and US
- Cross departments collaboration and presales team management to be
- aligned with company strategy
What we offer:
We offer competitive compensation packages with a bonus plan and benefits
commensurate with experience. Medical, dental, vision life as well as other
small perks to be discussed separately. All your information will be kept
confidential according to EEO guidelines.
With Voiso you'll enjoy the best of both worlds: start-up environment with
established company resources. Everyone has a voice at Voiso and we are
open to new ways of thinking, especially those that will contribute to our
overall success. Opinions and ideas are always welcome, in fact, they are
encouraged!
Required Qualifications:
- Highly organized, have multi-tasking skills, and efficient in ambiguous
- situations;
- Strong written and verbal communication skills, with a track record of
- presenting to senior management;
- 5+ years Presales experience within a CCaaS industry
- Track record of working in a fast-paced, fluid environment with little or no
- defined infrastructure or processes;
- Strong proficiency creating business willing solutions aligned with key market
- growth areas; Voip, SIP Trunk, CcaaS, CpaaS.
- Technical background/degree
