Patrique Mercier Recruitment ES is excited to offer an opportunity for Italian Speaking IT Representatives to work remotely from Greece! This position is ideal for individuals who are passionate about technology and skilled in delivering outstanding customer support. In this role, you will assist Italian-speaking clients with their technical inquiries, ensuring they receive high-quality service from the comfort of their own location while enjoying the benefits that come with remote work.
Your Responsibilities
- Provide exceptional IT support to Italian-speaking customers through various channels, including email, phone, and chat
- Diagnose and troubleshoot technical issues effectively, delivering timely solutions to enhance customer satisfaction
- Educate clients about our products and services, guiding them to optimize their usage
- Document customer interactions and solutions accurately for future reference and quality improvement
- Collaborate with team members to enhance service delivery and create a supportive remote work environment
- Engage in ongoing training to stay updated with product knowledge and best practices
Requirements
- Fluency in Italian is required; additional language skills are a plus
- Strong technical skills coupled with effective problem-solving abilities
- Prior experience in customer service or IT support is preferred but not mandatory
- Excellent verbal and written communication skills
- Self-motivated with the ability to work independently in a remote setting
- Dedication to delivering outstanding customer service and efficiently resolving issues
- Willingness to learn and adapt in a fast-paced technology landscape
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
