Patrique Mercier Recruitment is a distinguished agency that connects candidates with exciting job opportunities in their native languages throughout Greece. We are currently seeking a Spanish Speaking Customer Service representative for a fully remote position based in Greece, with a comprehensive relocation package. This unique opportunity is ideal for individuals who are passionate about delivering exceptional customer service while enjoying the flexibility of remote work. In this role, you will assist Spanish-speaking customers with their inquiries, provide support for various products and services, and ensure that each interaction reflects our commitment to high-quality service. If you possess fluency in Spanish and are ready to take your career to new heights while living in scenic Greece, we invite you to apply!
Responsibilities
- Deliver outstanding customer service through various channels including phone, email, and chat
- Assist customers with inquiries regarding products and services
- Resolve customer complaints efficiently and maintain a professional demeanor
- Provide guidance on product usage, setup, and troubleshooting
- Document customer interactions accurately in the CRM system
- Collaborate with team members to enhance service delivery and customer satisfaction
Requirements
- Fluency in Spanish (both spoken and written) is essential
- Strong communication and interpersonal skills
- Previous experience in customer service or a related role is preferred
- Excellent problem-solving skills with a focus on customer satisfaction
- Ability to work independently and as part of a remote team
- Cultural understanding of Spanish-speaking markets is advantageous
- Proficient in using digital tools and customer management software
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
