Patrique Mercier Recruitment is a leading recruitment agency dedicated to pairing talented professionals with incredible job opportunities in Greece. We are currently seeking a Spanish Speaking Customer Experience Associate to join our remote team. In this essential role, you will be responsible for providing exceptional customer support to our Spanish-speaking clients. Your fluency in Spanish will enable you to assist customers effectively with their inquiries, resolve issues, and ensure a delightful customer experience. If you are passionate about customer service and enjoy the flexibility of remote work, we invite you to apply!
Responsibilities
- Deliver outstanding customer service through various communication channels, including phone, email, and chat
- Respond promptly to customer inquiries, providing accurate and helpful information
- Effectively handle customer complaints and resolve issues to ensure satisfaction
- Guide customers in understanding product features and troubleshooting
- Maintain detailed documentation of customer interactions for quality assurance
- Collaborate with team members to share insights and enhance the customer experience
- Stay updated on product knowledge and industry trends to assist customers better
Requirements
- Fluency in Spanish (both verbal and written) is essential
- Excellent communication and interpersonal skills
- Prior experience in customer service or related fields is preferred
- Strong problem-solving skills and a customer-centric approach
- Ability to work independently while managing tasks efficiently in a remote environment
- Familiarity with high-quality consumer products is a plus
- Proficient in customer relationship management (CRM) systems and digital communication tools
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
