For over 50 years, bluegr Hotels & Resorts has been an ambassador of excellence and sustainable development, combining the three pillars of quality tourism: exceptional locations, exemplary services, authentic experiences. With three luxury hotels in Crete - Minos Beach art hotel, a member of Design Hotels, the wellness destination Minos Palace hotel & suites, and the family-friendly Candia Park village, one in Athens - the boutique Life Gallery Athens, and one in Rhodes - Sunprime Miramare Park suites & villas, bluegr has won important international distinctions, including the "Great Place to Work" certification for its exceptional work culture, and has been awarded a 5-star recognition from the EFQM Business Excellence Organization. Guided by the conviction that culture and hospitality are inextricably connected, bluegr, through the G&A Mamidakis Foundation, supports and promotes excellence and innovation in contemporary art.
We are currently looking for an upbeat
Front Office Agent to join our city hotel in Athens
Life Gallery.
Responsibilities:
- Welcome the Hotel guests, provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
- Conduct in room & hotel familiarization and assist guest in hotel enquiries/ requests/ activity.
- Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
- Process accounts from check in to check out, ensuring accurate postings of all incidental charged using Front Office system.
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
- Sell guests rooms to walk in guests. Oversee the achievement of team up selling targets.
- Demonstrate a complete understanding of the hotel's policies, operating procedures and service standards and have full knowledge of the hotel facilities and events.
- Prepare customer's account and guest's history.
- Assist in dealing with customer complaints in an effective manner providing solutions as quickly as possible.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Bookkeeping and Finance duties (balancing cash accounts, end of shift reports etc.)
- Operate in a safe and environmentally friendly way to protect guests and colleagues.
Requirements
Ideal candidates should have:
- Degree in Hospitality.
- Minimum 2 years of experience as a Front Office Agent in a 5-star/Boutique hotel.
- Knowledge of Protel PMS.
- Excellent knowledge and use of the English Language.
- Excellent communication skills.
- Passion for Excellence.
- Prioritize, organize, perform job functions with attention to detail, speed and accuracy and follow up.
- Understand guest's service needs.
- Friendly and hospitality focused.
- Team player.
- Digital savvy.
- Sales skills.
- Initiator and self - motivated personality.
- Night shift availability
Benefits
bluegr Hotels & Resorts offers:
- Continuous training
- Development opportunities
- Exceptional work environment with Great Place to Work certification based on international standards of Business Excellence
