On behalf of our client, a leading telecoms solutions provider we are looking for a
Junior Voice/SMS Account Manager to be based at their offices in
Nicosia, Cyprus.
Main Duties And Responsibilities
- Manages and monitors inbound/outbound minutes of key accounts to ensure maximum profitability, achieved by negotiating rates and traffic allowances with customers to optimize profit.
- Decreases costs of outbound minutes by approaching vendors according to rate changes in the market.
- Maintains good relation with account managers by contacting them on a daily basis (via e-mail and telephone) in order to balance traffic (inbound and outbound).
- Negotiates and closes SWAP deals and ensure traffic flow in a steady way over a certain period.
- Monitors quality parameters on a daily basis to ensure that all operations are running efficiently and effectively.
- Coordinates between different departments respectively to ensure technical issues are being solved in a timely manner.
- Deals with finance department regarding late or missed payments.
- Solves disputes related to rate discrepancies in invoices by coordinating with the Finance Department.
- Researches new route combinations to increase traffic volumes from accounts and reduce current costs.
- Uploads all customer rates relevant to account distribution.
- Develops the business by acquiring new interconnections and networking.
- Attends international telecom conferences in different countries.
Main Requirements
- Bachelor's degree in Business Administration, MIS, Marketing, Economics or related field.
- 2 years’ experience in a similar role.
- Fluency in English, both spoken and written.
- Motivated, goal oriented, persistent and a skilled negotiator
- Basic understanding and creation of Financial Models and profitability
- Ability to analyze cost variances and trends
- Proficient in all aspects of Microsoft Office applications.
- Exceptional negotiation, problem solving and analytical skills.
- Excellent communications skills, both verbal and written.
- Ability to work in a fast paced environment.
Benefits
- Attractive remuneration package
- 21 days annual leave
- Everyday lunch
- Yearly bonuses based on the Company's and employee performance
- Flexible working hours
- Modern office environment
- Continuous personal development and training opportunities
All CVs will be handled with the utmost confidentiality.
