We are a rapidly expanding global multi-asset brokerage firm, recognized for our industry-leading team that merges deep expertise with innovative solutions. Our goal is to empower traders worldwide through cutting-edge technology and infrastructure. Despite our extensive global reach, we are committed to delivering a personalized touch, ensuring every client feels valued and supported.
We are seeking ambitious, passionate, and proactive Client Retention Managers to join our expanding international team. In this key role, you will be responsible for ensuring the successful continuation and growth of relationships with our existing clients. Your efforts will focus on developing and executing robust retention strategies that drive sales growth and enhance client satisfaction. You will play a pivotal role in maintaining positive client relations, providing trading education, analyzing data to identify trends, and collaborating with various teams to elevate our sales performance.
Key Responsibilities:
- Retention Strategy Development: Create, develop, and implement effective client retention programs aimed at increasing customer loyalty and driving sales growth.
- Client Relationship Management: Maintain and strengthen relationships with existing clients, ensuring they receive exceptional service, support, and guidance. Address any concerns or queries with a high level of professionalism.
- Trading Education: Assist clients with trading education, providing them with the knowledge and tools they need to succeed in the market.
- Data Analysis: Analyze client data to track performance metrics, understand client behavior, and identify new opportunities for improvement.
- Cross-Functional Collaboration: Work closely with other teams to share insights and strategies that enhance overall sales performance.
- CRM Management: Ensure all client information is accurately maintained and updated within our CRM system, adhering to industry regulations and internal standards.
Required Skills and Qualifications:
- Client Relationship Expertise: A steadfast commitment to building and sustaining strong, trust-based relationships with clients, delivering world-class individual customer service.
- Industry Experience: A minimum of 2 years of experience in the retail forex sales space, with a solid understanding of the market dynamics.
- Analytical Skills: Highly developed data analysis skills, with the ability to use data and analytics to track performance metrics, understand client behaviors, and uncover new opportunities.
- Language Proficiency: Business-level fluency in English, both written and verbal, is essential. Additional languages such as French, Italian, Spanish, Arabic, Dutch, or German are highly desirable.
- CRM Proficiency: Strong ability to manage and update client information in a CRM system with accuracy and compliance.
- Goal-Oriented: A desire to exceed expectations and consistently approach specified targets as minimum benchmarks to surpass.
What We Offer:
- Competitive Compensation: A highly competitive salary above market standards, complemented by a compelling target-based commission structure.
- Inclusive Environment: A vibrant, diverse, and international workplace where innovation and collaboration are encouraged.
- Industry Impact: Be part of a team that is driving significant change in the brokerage industry.
If you are a motivated professional with a passion for client retention and a proven track record in the forex industry, we invite you to join our innovative team where your contributions will be highly valued.
