Join Our Client's Team as a German speaking Customer Success Agent!
Employment Type: Full-time
Remuneration: Base salary + bonuses
What You'll Do
- Assist clients worldwide through live support
- Answer emails, assist with opening client accounts, amend existing accounts, maintain client records
- Demonstrate impeccable telephone etiquette and management
- Handle back-office queries
- Support clients with technical and troubleshooting issues
- Report to management and collaborate with all departments to resolve issues
- Provide support and troubleshooting on Trading Platforms
- Liaise with the Compliance Officer regarding complaints and account approvals
- Handle client inquiries and ensure high-level service
- Promote available products and services, providing relevant information to clients
- Develop and maintain excellent relationships with prospective and existing clients
- Contribute to team efforts by achieving targeted results
What We're Looking For
- Professionally fluent in German and English; additional languages are a plus
- Degree in Business Studies or related field
- Previous experience in a similar position is a major advantage
- Excellent communication skills (oral and written)
- Able to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Knowledge of MetaTrader platforms is an advantage
- Ability to work rotational shifts: 09:00-18:00, 10:00-19:00, and 12:00-21:00, Monday to Friday
What's In It For You
- Competitive remuneration package based on experience, skills, and performance
- Be part of a dynamic multilingual, multicultural, and creative team with a positive atmosphere
- Professional and personal development opportunities in a fast-growing environment
- Comprehensive Global Medical Insurance Plan, covering you and your immediate family from day one
- Company discount card with access to various goods and services
- Udemy Business unlimited membership
- Corporate events and team-building activities
- 24 working days annual leave (+ public holidays)
Ready to take your career to new heights? Join us and be part of a dynamic, fun, and supportive team where you can truly shine! 🌟✈️
Skills: german,english,communication,communication skills,finance,business acumen
