# One Group | One Power
Elpedison is the first independent energy utility in Greece, and a leader in providing outstanding and innovative energy solutions. We operate with enthusiasm in what we do and we pride ourselves of offering our employees a place where they can excel, creating value. We are offering now a set of exciting positions in our headquarters in Athens, to incite our new digital transformation program. If you are skilled in data management, data science, advanced analytics, technology project management, or related fields, this can be a big opportunity for YOUR career.
ELPEDISON, with its two privately-owned power plants in Thisvi (Voiotia) and Thessaloniki, with a total installed capacity of 820 MW, uses natural gas as fuel and ensures a clean and continuous electricity flow, based on a highly environmentally-friendly power generation process.
We are currently looking for an IT Support Engineer Level 1 who will provide first-line technical support to end-users within the organization, assist with hardware, software, network and telephony issues. Responsibilities include troubleshooting and resolving basic and specialized IT problems, logging and tracking support requests, and escalating more complex issues to higher-level support teams. This role assists with setting up and configuring devices, managing user accounts, and maintaining documentation on common issues and solutions. The Level 1 role requires strong communication skills, specialized technical knowledge, and a commitment to delivering excellent customer service in a fast-paced environment.
What you will do:
- IT Representative: Act with professionalism, ethics, and accountability while supporting a collaborative digital working environment
- Ticket Management: Utilize the ITSM ticketing system for logging and processing Level 1 IT helpdesk requests and escalations, for optimal case resolution
- Technical & End-User Support: Address and resolve end-user-reported issues, including login problems, software errors, hardware malfunctions, and connectivity issues. Help with the use and troubleshooting of office productivity software, email, and other enterprise essential applications. Perform troubleshooting and diagnostics checks using established procedures for hardware, software, and network-related issues, providing solutions or escalating more complex cases to higher-level support
- Device Configuration, Setup & Maintenance: Assist with the setup and configuration of new hardware, including desktops, laptops, mobile devices, fixed phones and peripherals. Aid in maintaining standard desktop images and software packages. Conduct maintenance tasks, such as updating software, replacing hardware components, and ensuring the security of IT assets. Manage stock of equipment, consumables and other IT supplies
- End-User Training & IT Documentation: Guide users through problem-solving processes, helping them understand and prevent similar issues in the future. Train users with IT-related equipment & software. Maintain and update records on issues, troubleshooting steps, and solutions in the help desk system. Contributes to internal Knowledge Base documentation for commonly encountered issues
- User Account Management: Help manage user accounts, including password resets, account permissions, RBAC and onboarding new users to systems. Maintain records of software licenses and hardware
- IT Framework: Follow and endorse IT-policies and processes relating to ITSM, IT Services, security, infrastructure and network management frameworks
- Work on Shifts: Work in rotating morning or afternoon (1 week/month) shifts as assigned and be available to provide on-call support when required
What you will need in order to succeed:
- Associate or Bachelor's degree in Computer Science, Information Technology, System Administration or a closely related field or equivalent experience required
- 1-4 years of previous working experience in IT support
- Desirable Courses / Certifications in one of the following areas: Microsoft 365 Fundamentals, CompTIA A+, ITIL 4 Foundation, ITSM or equivalents
- Hard Skills/Computer Skills:
Windows 10/11
- Microsoft Office 365 administration (Word, Excel, Teams, Outlook/Exchange Online, SharePoint/OneDrive)
- Familiarity with ticketing systems like Atlassian Jira, ServiceNow, or similar
- Entry level PowerShell scripting
- Active Directory/Entra ID management
- Basic knowledge of antivirus solutions, MFA, endpoint security, and IT security best practices
- Basic understanding of networking components and technologies (Wi-Fi troubleshooting, TCP/IP, DNS, DHCP, VLAN, VPN, Firewalls, Cisco/Meraki or other enterprise network devices)
- Excellent customer service and communication skills
- Problem-solving and critical thinking skills
- Excellent organizational and time management skills
Our offer to you:
Competitive salary
Performance-based variable pay 💰
Ticket restaurant card 💳
Transportation reimbursement ⛽
Private Health Insurance coverage 🩺
Pension Scheme
Home electricity and natural gas discount ⚡
Continuous learning & upskilling opportunities and access to our premium online training platform 📚
Hybrid Working
One extra day of paid time off
Reimbursement for your athletic activities 🥈
Unlimited fruits and snacks at the office 🥜
Elpedison S.A. will keep your personal information for a period of 3 years from the submission date, after which we will delete your personal data. Elpedison S.A. has the right to transfer your personal information to third parties to whom it has assigned services, which require the collection and processing of such personal data for candidate evaluation in the process of personnel selection.
For more information regarding the processing of your personal information and exercising your rights, please read the ELPEDISON Privacy Policy.
