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Customer Service Supervisor

GAP VASSILOPOULOS GROUP • Full-time • Λευκωσία, Nicosia, Cyprus • 2d ago

Phone: 22710000

We are currently seeking to recruit a Customer Service Supervisor to be based in the Head Offices of the Group in Nicosia, Cyprus.

What you will do as a Customer Service Supervisor:

• Coordinating the day-to-day activities of customer service operations

• Monitoring employee productivity based on the KPI’s of the company

• Training staff in areas of customer service and company policies

• Providing constructive feedback and coaching to team members

• Organizing work schedule

• Reporting to senior management

We are looking for:

• High School Certificate

• Bachelor’s Degree will be considered an advantage

• 2+ years of work experience in customer service will be beneficial

• Ability to work effectively in a team environment

• Ability to work well under pressure

• Excellent written and verbal communication skills

• Fluent in Greek and English (Dutch and German will be considered an advantage)

• Excellent computer skills (Microsoft Office (Excel / Word)

What we offer:

• Competitive Remuneration Package based on experience and qualifications

• Provident Fund after the first 6 months

• Participate in the Loyalty Discount Scheme Program

• Friendly working environment

• Training & Development Opportunities

• Fast paced work environment filled with exciting challenges

Applications:

Interested applicants should forward their CV’s at hr@gapgroup.com quoting the reference number: GAP-0425-CSS.

All applications will be treated in strict confidence.

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