INTRACOM TELECOM is a global leader in telecommunications systems and solutions, recognized for over 40 years of innovation. We specialize in cutting-edge wireless access, transmission technologies, and software-driven solutions, serving telecom operators and enterprises worldwide.
At
INTRACOM TELECOM, we believe technology shapes the future, but it's our people who drive success. Our team of highly skilled professionals is at the core of our mission to deliver top-tier solutions that enhance customer experiences.
The Role
We are looking for an agile and highly motivated
Customer Experience Solutions Engineer to join our team. You will be working with industry-leading technologies from
Genesys, Google, NICE, and AudioCodes, deploying and supporting innovative
customer experience solutions for telecom operators and enterprises in Greece and abroad.
Main Responsibilities:
As part of our expert team, you will:
- Deploy and configure cloud-based and on-premises contact center solutions
- Install and integrate session border controllers and media gateways
- Develop digital bot flows to enhance customer interactions
- Implement and maintain IVR and call routing solutions
- Design and build dashboards for real-time and historical reporting
- Deploy and manage call recording solutions
- Optimize workforce management solutions for efficiency and performance
- Configure and provision VoIP phones for seamless communication
- Integrate applications with backend systems for enhanced functionality
- Collaborate with cross-functional teams to achieve project goals
- Diagnose and resolve technical issues efficiently
- Document processes and best practices to ensure knowledge sharing
- Continuously enhance technical skills through training and learning
Requirements
- Bachelor's degree in Engineering, Computer Science, or a related field
- Experience in deploying and maintaining enterprise applications
- Familiarity with VoIP solutions and the SIP protocol
- Proficiency in network analysis tools (e.g., Wireshark)
- Experience in JavaScript or other scripting languages for automation
- Knowledge of Business Intelligence (BI) reporting tools
- Strong understanding of Windows/Linux administration
- Excellent verbal and written communication skills in English
Desired Skills:
- A team player with a collaborative mindset
- Results-driven with attention to quality and detail
- Self-motivated with a passion for learning new technologies
- Strong problem-solving skills in a dynamic environment
Benefits
INTRACOM TELECOM offers an excellent working environment that fosters team spirit, collaboration, and continuous learning. Career progression is based on performance, and we provide competitive remuneration aligned with our core belief: "Our competitive advantage is our human capital."
Additional benefits include:
✔ A company-provided bus service for employee convenience.
✔ Continuous training and professional development to stay ahead of technological advancements.
✔ An equal opportunity workplace that values diversity, ensuring fair treatment regardless of ethnicity, nationality, religion, disability, gender, sexual orientation, union membership, political affiliation, or age.
