Our client is at the cutting edge of FinTech with a team that excels in a fast-paced, collaborative environment. They seek analytical thinkers and executors with a data-driven approach, capable of managing complex multi-stakeholder projects and adapting to technological advancements.
They’re currently looking to hire a Client Support Representative that is fluent in English and Polish. This is an individual contributor role based in their Limassol office. As a Client Support Representative, you will be the first point of contact for prospective and existing clients. On a daily basis you will reactively handle clients’ queries and proactively seek solutions to resolve their problems.
Job Responsibilities
- Provide high-quality and best-in-class service to our clients across telephone calls, emails, and other channels.
- Consistently take initiatives to resolve clients’ queries with full dedication and determination by identifying problems and solutions in a timely manner.
- Skilfully analyse and understand clients’ needs, identify business opportunities and ways to provide best experience.
- Proactively liaise with various departments to assist in resolving clients’ queries.
- Proactively learn about the financial markets, CFD industry, and trading platforms.
- Actively assist with proof reading and translation of contents as required.
Requirements
- Strong eagerness to learn about financial markets including forex, global share indices, commodities, cryptocurrencies.
- Fluency in English and Polish.
- Enthusiasm about customer service and problem-solving.
- Excellent communication skills both verbal and written.
- Strong sense of integrity.
- Willingness to commit to long-term career growth and professional development.
- Open-minded and cooperative personality.
- Critical thinking and problem-solving skills.
- Advanced MS Office skills.
- Prior experience of working in a Customer Services and Financial Institutions is preferred, but not essential.
Working Hours:
- Willingness to do morning and afternoon shifts on a weekly basis.
- Flexible to work on weekends/Cyprus Public holidays on rotation.
- Working Hours 08:00-15:00 & 15:00 – 23:00.
What You Can Look Forward To:
- Be part of a dynamic and multi-cultural team
- Career growth opportunities with global offices
- Competitive salary
- Performance-based bonus
- Private medical insurance
- Education subsidy & full-paid Study Leave
- Fitness membership allowance
- Birthday Leave
