The Landmark Nicosia, Autograph Collection, is looking for an enthusiastic, hard-working, and ambitious professional Front Office Manager.
About The Landmark Nicosia
The iconic hotel, a place to see and be seen throughout the decades, is currently undergoing a remarkable transformation to reopen as The Landmark Nicosia, Autograph Collection – the first establishment in Cyprus to join the distinctive Autograph Collection Hotels, renowned for their vision, unique design, and boutique hospitality. Promising a rich tapestry of luxury and authenticity, it is set to unveil a suite of exquisite offerings that evoke a profound sense of place, from sophisticated accommodations and signature restaurants to lifestyle pools and upscale retail outlets. With meticulous attention to detail, each facet has been thoughtfully curated to foster holistic well-being and craft an unparalleled experience, leaving a vivid and enduring imprint on our guests.
Position Overview
Responsible for all front office functions and staff. Areas of responsibility include Bell Team, At your service Operations, Guest Relations and Front Desk. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Key responsibilities
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Ensures compliance with all Front Office policies, standards and procedures.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Responds to and handles guest problems and complaints.
Requirements
• Bachelor’s degree or Diploma in Hospitality
• Minimum 10 years experience of which at least 5 years in similar position in 5-star Hotels
• Previous Experience in Marriot International will be considered an advantage
• Excellent Knowledge of English Language
• Highly effective communication and organizational Skills
• Ability to drive change and implement continuous improvement and look for operational efficiencies
• Pre-opening experience would be an advantage
• Excellent leadership, management, and team building skills
• Excellent knowledge of MS Office (especially Excel, Word, Outlook)
• Excellent knowledge of Hotel Property Management Software
• Customer-centric
An attractive remuneration package will be offered to the successful candidate, according to qualifications and experience.
Apply by sending your CV at the strictest confidence at careers@thelandmarknicosia.com
Kindly note that only shortlisted candidates will be contacted.
