This role is about:
As an Underwriting Manager, you will play a critical role in the risk management process by facilitating merchant underwriting and onboarding assessments. Your responsibilities will include checking pre-approved merchants by reviewing the merchant database, taking screenshots, and registering merchants. This role requires strong analytical skills to identify suspicious activities or red flags, ensuring compliance with Visa and MasterCard policies. Underwriting in this context involves online investigations, such as checking if a company's website is selling illegal products, rather than traditional credit underwriting. You will monitor the merchant portfolio to flag suspicious activity, assess credit risk, and manage fraud detection and chargeback monitoring, ensuring adherence to internal policies and Card Scheme regulations. Your expertise in these areas will be crucial in mitigating financial risks and safeguarding the business.
You will:
- Facilitate Merchant Underwriting & Onboarding assessment
- Monitor Merchant portfolio to flag or identify suspicious activity
- Perform continuous assessment, monitoring, and management of Credit Risk
- Handle risk assessment, registration, and monitoring of Third-party Agents
- Recommend appropriate risk mitigation control
- Handle queries relating to prospective and existing merchants related to financial risk
- Be responsible to solve risk-related issues with merchants
- Ensure adherence to Company and Card Scheme rules and policies
- Flag any transactional pattern that does not fit the expected activity and perform an investigation to ensure compliance with Card Scheme Regulations, internal policies, and procedures.
- Review and monitor Fraud and Chargeback levels as per Card Scheme regulations and internal accepted levels and providing notifications to the wider Risk team, management, merchants, and stakeholders
- Generate reports and insights regarding fraud and merchants' activity
- Provide support for periodical and ad-hoc reviews and audits
- Process continuous improvement and sharing best practices
What we need:
- Minimum of 1 year of experience in a similar role
- Experience working with Acquirers, Payment Facilitators, or PSPs
- Proven experience in Merchant Underwriting and Risk Assessment
- Familiarity with Card Processing
- Experience in Fraud Detection and Chargeback Monitoring is a plus
- Strong analytical skills to flag suspicious activities, identify risk patterns, and recommend appropriate mitigation strategies
- Strong collaboration and teamwork skills
- Excellent organizational skills, attention to detail, and high levels of observation and diligence
- Ability to work independently and make sound judgment decisions
- Adaptability to changing risk landscapes and evolving Card Scheme regulations (Visa and Mastercard)
- Familiarity with underwriting tools such as Webshield, Truebiz, G2, LegitScript, and EverC
🚀 Hiring Process 1️⃣ First Interview: 30-minute introductory chat led by the Talent Acquisition Partner.
2️⃣ Test Challenge: A test to assess your technical abilities.
3️⃣ Second Interview: 1-hour deep-dive with the Head of Risk to explore your experience and skills.
4️⃣Final Interview: 1-hour session with the Chief of Risk and Head of Talent Acquisition for final alignment.
