BettingJobs are working with a rapid growth fintech and alternative banking investment group seeking to expand their team with fintech experienced Head of Operations based out of their Limassol office.
Responsibilities:
- Manage the Operations team covering the company and Portfolio companies.
- Setting processes and procedures.
- Continuously improving processes and upskilling staff.
- Monitoring the team, setting KPIs and holding the team accountable for their output.
- Retrospective monitoring of chats and email exchanges to suggest improvements.
- Reviewing agreements and documentation before it is sent out to ensure clients receive an optimal service.
- Ensuring good communication between all relevant departments.
- Continually expand the role and grow within the company.
Requirements:
- Experience of Fintech operations, ie from an EMI or Payment Institution.
- Experience of dealing with B2B customers, rather than retail customers.
- Experience of using any of: Intercom / Jira.
- Proven experience in managing a team both office based and remote.
- Ability to adjust and adapt swiftly to varied tasks and responsibilities.
- Keen attention to detail.
