JetBrains delivers intelligent software solutions that make developers more productive by simplifying their challenging tasks, automating the routine, and helping them adopt the best development practices.
We’re searching for a technical writer to join the IntelliJ IDEA Documentation team to work on the documentation for JetBrains’ best-known IDE.
At JetBrains, Technical Writers are integral members of the product teams. Our documentation process is straightforward: Technical Writers communicate directly with developers and QAs to gather all necessary technical information. There are no intermediaries or long technical specifications involved.
Our Technical Writers collaborate closely with product marketing managers and support engineers to analyze user feedback and define and prioritize tasks.
To author the documentation for IntelliJ IDEA, we use IntelliJ IDEA itself. This means that all Technical Writers have hands-on experience with the product. Our main documentation tool is Writerside. The documentation is written in XML using a schema adapted to suit our needs. All source code is maintained under Git version control.
In this role, you’ll:
- Create clear and technically precise documentation.
- Maintain and constantly improve the existing documentation.
- Create and maintain visuals, including screenshots, animations, and videos.
- Work closely with the product development team to get a clear understanding of how the product works.
- Communicate with technical support, marketing, and product managers to understand user needs.
- Analyze the needs of both new and experienced users and help them learn the product efficiently.
- Process user feedback.
- Write and review UI texts.
- Own your documentation and be responsible for its quality.
We’d love to have you on the team if you have:
- 2+ years of experience in technical writing.
- Excellent written English.
- A good writing style and strong editing, formatting, and communication skills.
- The ability to learn quickly.
- Experience in working with a large documentation base.
- Knowledge of markup languages.
- Experience with authoring tools, issue tracking, and version control systems.
- A general understanding of single-source authoring.
- Empathy with users.
- Knowledge of any programming language is a plus.
