Are you a strategic thinker with a talent for managing key accounts and leading sales teams to success? Do you thrive on building lasting relationships, driving impactful initiatives, and delivering exceptional results? If this sounds like you, we’d love to connect!
About Wolt
Wolt is a Finnish technology company, best known for our food delivery platform. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Yuho’s Supermarkt brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
Since launching in Cyprus in autumn 2019, we’ve been steadily redefining the food delivery experience, one step at a time.
Role Overview
As Wolt continues its rapid expansion and prepares for an exciting 2025, we are seeking an Account Management Team Lead to join our team in Cyprus.
Reporting to the Restaurant Sales Development Team Lead, you’ll lead a dynamic team that is responsible for both account management and outside sales activities. While the core focus lies in building strong, long-term relationships with our restaurant partners and optimizing their performance on our platform, the team is also actively expanding Wolt’s partner portfolio by bringing new venues on board.
As the Account Management Team Lead, you will guide and empower your team to excel in both areas, while also serving as the dedicated Account Manager for our most strategic restaurant partners.
What You’ll Do
- Key Account Management: Manage relationships with our most important restaurant partners, acting as their trusted advisor and ensuring their success on our platform.
- Drive Growth: Use data-driven insights to consult restaurant partners, optimize their performance, and improve key metrics such as menu quality and visibility.
- Team Leadership: Lead a team that combines account management with outside sales, setting clear KPIs, providing regular feedback, and creating an environment that fosters development and success.
- Expand Partnerships: Support the team in identifying and onboarding new restaurant partners to grow Wolt’s portfolio, while maintaining a high standard of service for existing partners.
- Relationship Building: Foster strong, long-term partnerships with restaurants, acting as the key point of contact post-onboarding.
- Collaborative Campaigns: Partner with the marketing team to plan and execute campaigns that drive mutual growth with restaurant partners.
- Strategic Negotiations: Lead and support the team in renegotiating terms with existing partners to ensure mutually beneficial outcomes.
- Quality Assurance: Conduct regular quality and satisfaction checks with partners to uphold our service standards.
- Lead by Example: Demonstrate Wolt’s values in your leadership style and inspire your team to do the same.
What We’re Looking For
- Experience: Proven experience in key account management, with a strong foundation in outside sales or portfolio expansion. Leadership experience is a must.
- Leadership Skills: A motivating leader who fosters team success and cultivates a positive, "can-do" attitude.
- Interpersonal Skills: Exceptional communication and relationship-building skills, with the ability to adapt to diverse audiences.
- Sales Acumen: Strong commercial mindset with a track record of expanding business partnerships.
- Analytical Mindset: Proficiency in data analytic tools like PowerBi, Tableau, Looker or advanced Excel;
- Detail-Oriented: Structured, organized, and committed to delivering exceptional service.
- Passion for Food: Enthusiasm for the restaurant industry and working with top eateries.
- Language Skills: Fluency in both Greek and English is required.
Why Join Us?
At Wolt, you’ll join a team of passionate professionals who are redefining the food delivery landscape. As the Account Management Team Lead, you’ll play a critical role in driving growth, building lasting partnerships, and leading a high-performing team that excels in both account management and sales.
Let’s build something extraordinary together!
