Grecotel Hotels & Resorts, the leading hotel chain in Greece, is seeking a Night Receptionist to join its team. As a Night Receptionist, you will perform guest check-in and check-out, answer questions about hotel amenities, and create and track keys to guest rooms. Night shift can also involve paperwork auditing, processing credit card payments, and other end-of-day tasks with care by following the company's SOPs. The Night Receptionist reports directly to the Front Office Manager. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.
Responsibilities
- Greet and check-in late arriving guests in a friendly and welcoming manner
- Handle guest requests, inquiries, and complaints during the night shift
- Manage and update reservations and ensure accurate guest information
- Perform night audits and ensure the accuracy of financial transactions
- Maintain a clean and organized front desk area
- Respond to emergency situations and take appropriate actions
Requirements
- Prior experience as a Night Receptionist or in a customer service role is preferred
- Excellent communication and interpersonal skills
- Ability to work independently and make effective decisions during night shifts
- Professional and friendly demeanor
- Proficient in using computer systems and hotel software
- Fluency in English, knowledge of additional languages will be considered as an asset
Benefits
- Competitive salary and other benefits
- Advanced Opportunities for professional growth
- Accommodation (if necessary) and Board
- Transportation costs
- Participation in educational programs
