Company Description
HostingB2B, located in Larnaca, specializes in localized server hosting solutions for the iGaming, eCommerce, Forex, and Blockchain sectors. Operating across Cyprus, Malta, the UK, Amsterdam, and the UAE, our state-of-the-art data centers are certified to the highest ISO standards, ensuring a guaranteed 99.993% uptime for crucial services. We offer a range of services including Colocation, Dedicated Servers, Virtual/Cloud Servers, Shared Web Hosting, and Cloud Backup Plans to support businesses' online infrastructure.
Role Description
This is a full-time hybrid role for a Customer Success Director at HostingB2B in Larnaca, with flexibility for some remote work. The Customer Success Director will be responsible for overseeing customer satisfaction, retention, account management, team leadership, and enhancing overall customer experience on a day-to-day basis.
Qualifications
- Customer Satisfaction and Customer Retention skills
- Account Management and Team Leadership abilities
- Strong focus on Customer Experience
- Excellent communication and interpersonal skills
- Problem-solving and critical thinking skills
- Experience in the hosting or technology industry is a plus
- Bachelor's degree in Business Administration or a related field
