Job Opportunity: German-Speaking Retention Agent
Location: Limassol, Cyprus
Employment Type: Full-time
Compensation: Competitive Base Salary + Performance Bonuses
We are collaborating with a leading financial services company renowned for delivering exceptional client experiences and innovative trading solutions. They are currently seeking a highly skilled
German-Speaking Retention Agent to join their team in Limassol and drive client engagement and loyalty.
Key Responsibilities
- Build and strengthen relationships with both new and existing clients by understanding their needs and trading profiles.
- Promote new products and services, ensuring clients are informed of the latest offerings.
- Provide training and support on the company’s trading platforms and tools to enhance the client experience.
- Analyze client data and industry trends to identify opportunities for increasing loyalty and driving engagement.
- Maintain high levels of client acquisition, retention, and reactivation to ensure ongoing satisfaction and performance.
Requirements
- Language Skills: Native/fluent in German (spoken and written) and fluent in English (minimum B2 level).
- Experience:
- Previous experience in FX sales is essential.
- Knowledge of financial markets or trading experience is a plus.
- Sales experience with a focus on client retention is highly desirable.
- Qualifications:
- Eligibility to work in Cyprus is required.
- CySEC Basic Certification is a strong asset.
- Skills:
- Self-motivated, goal-oriented, and focused on achieving targets.
- A collaborative team player dedicated to meeting client needs.
- Proficient in MS Excel for tracking performance metrics (advanced skills are an advantage).
- Strong analytical and problem-solving abilities to address client concerns and enhance their experience.
Why Join Us?
- Competitive salary package with performance-based bonuses.
- Comprehensive Medical Insurance Coverage.
- Access to a Provident Fund.
- Flexible hybrid work model with adjustable hours.
- Modern tools and equipment in a dynamic, collaborative work environment.
- Annual performance evaluations to support career development.
- Employee referral program with attractive incentives.
- Be part of a smart, forward-thinking team shaping the financial services industry.
How To Apply
If you are passionate about client engagement, fluent in German, and looking for an opportunity to grow your career, we’d love to hear from you!
Skills: advanced,fluent in english (minimum b2 level),salary,skills,sales,native/fluent in german,trading,client retention,analytical skills,financial services,problem-solving skills,german,bonuses,sales experience,adjustable,access,proficient in ms excel
