ABOUT XOALA:
Xoala is a leading provider of payment solutions, committed to empowering businesses with innovative, secure, and efficient financial services. As we continue to expand, we’re seeking a talented individuals to drive our growth, develop strategic relationships, and build a high-performing partnerships.
WE ARE LOOKING FOR
Xoala is looking for a Fraud Manager that specializes in merchant acquiring. The perfect candidate will lead efforts to prevent, detect, and mitigate fraud risks across the payment ecosystem. The Fraud Manager will play a critical role in monitoring merchant activities, identifying high-risk patterns, implementing fraud prevention strategies, and ensuring compliance with regulatory standards.
In more detail, the Fraud Manager will be responsible to:
- Oversee the fraud operations and monitoring systems, ensuring optimal performance and timely responses to alerts.
- Implement and refine workflows for fraud detection, investigation, and resolution to improve operational efficiency.
- Lead the review and management of suspicious merchant transactions, escalating and resolving cases swiftly to mitigate potential losses.
- Act as the first point of escalation for fraud-related issues from the merchant support team.
- Provide guidance and operational solutions to high-risk merchants to reduce fraudulent activity.
- Liaise with the merchant onboarding team to ensure fraud checks are fully integrated into the operational workflow.
- Foster strong collaboration with other operational teams, such as settlements, merchant support, and risk, to streamline processes.
- Manage and optimize fraud prevention tools, ensuring rules and algorithms are updated to address evolving fraud patterns.
- Conduct regular performance reviews of fraud detection systems, recommending improvements as needed.
- Monitor and report key fraud performance metrics.
- Assess fraud trends and patterns to proactively adjust operational fraud controls.
- Develop scalable fraud operations strategies to support business growth and increasing transaction volumes.
WE ARE LOOKING FOR PEOPLE WHO HAVE
- 3+ years of operational experience in fraud management in merchant acquiring or payments.
- Understanding of fraud risks in the payment industry and ability to develop effective mitigation strategies.
- Strong knowledge of fraud prevention systems and tools.
- Expertise in managing high volumes of fraud alerts and prioritizing tasks for operational efficiency.
- Someone who has strong decision-making skills and a proactive approach to operational challenges.
- Proficiency in analyzing large datasets to identify fraud patterns and develop predictive models.
- Understanding of statistical techniques to assess risk and make data-driven decisions.
- Data mining, with a knowledge of SQL, Python, BI are key to support the ability to build evolving risk analytics.
- Knowledge of relevant regulations (e.g., PCI DSS, PSD2) and ability to ensure compliance.
Success in this role comes to those who have the industry knowledge and understanding, can work autonomously, take initiative, and actively seek opportunities to contribute and make a positive impact.
WE WILL OFFER
The successful candidate will be offered:
- Dynamic career growth in a dynamic and fast-growing global company.
- Competitive Remuneration Package, including performance based financial rewards, in the form of Performance Bonuses and Employee Stock Options,
- Improved Work-Life Balance, in the form of flexibility in working hours and a hybrid working system,
- Enhanced Health and Wellness Programs that include medical Insurance coverage and wellbeing allowance.
- Ongoing Development opportunities,
- Loyalty Benefits Program,
- Birthday Celebrations, including paid time off and a Birthday gift,
- Team Bonding Opportunities,
- Collaborative and innovative work environment.
Whether you are starting your career or looking to advance it, we offer numerous opportunities to gain hands-on experience, participate in exciting projects, and achieve excellence at every stage.
ARE YOU INTERESTED IN JOINING US?
We are very excited to meet you and discuss how you can contribute to the success of the Company!
We commit to handle all your information with strict confidentiality.
