In collaboration we are working with a multinational financial services company specializing in online trading that is seeking to onboard a Customer Success Officer (German Speaking) to join their team.
Location: Cyprus, Limassol
Work model: on site
Employment type: Full-time
Remuneration: Base salary quarterly Bonuses, depending on experience.
DUTIES AND RESPONSIBILITIES:
- Assist clients worldwide through live support and handle customer requests through chats and emails in different languages
- Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
- Demonstrate impeccable telephone etiquette and management
- Handle back office queries
- Support clients with technical and troubleshooting issues
- Report to the management
- Deal with all departments to resolve issues
- Provide support and troubleshooting on Libertex and MT4 Trading Platforms
- Liaise with the Compliance Officer regarding complaints and approval of accounts
- Provide all relevant information to clients regarding documents and materials for becoming a client
- Handling client inquiries appropriately and ensuring that high-level service is provided
- Promoting available products and services to clients
- Developing and maintaining excellent relationships with prospective and existing clients
- Contributing to team effort by achieving targeted results
- Assist with other duties as needed from time to time
REQUIREMENTS:
- Degree in Business Studies or any other related field
- Previous experience in a similar position will be considered as a major advantage
- Excellent command of the German and English language is a must. Knowledge of any other languages will be considered as an advantage
- Excellent spoken and written communication skills
- Ability to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Knowledge of MetaTrader platforms will be considered as an advantage
- Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00, Monday to Friday
BENEFITS:
- 24 working days annual leave
- Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
- Udemy Business unlimited membership
- Company discount card with access to various goods and services
- Corporate events and team-building activities
- Professional and personal development opportunities in a fast-growing environment
