We areactively searching for aCustomer Representatives to joinour innovative and expanding family run firm.You will provide exceptionalcustomerserviceandsupportto prospectiveconsumersby utilizing your high emotional intelligence, problem-solving skills, and charismatic andempatheticpersonality.As theCustomerService Rep, you will receive extensive training,in person andvirtualsupport, and one-on-one mentorship,to become fully equipped as an expert in the industry andthe brand ofour organization.You will become exceptionally well-versed in this program leading to potential advancement opportunities.

Service LeadResponsibilities:

Create exceptionalcustomerexperience by actively listening, addressing thecustomer's wants and needs, and overcoming objections
Provide detailed information regarding products andservicesthat reflect thecustomer's needs
Handlecustomercomplaints and problems with the utmost level of professionalism and respectfulness, and escalate if needed
Implementation ofmarketingdirectives and sales strategy on a local level in assigned territories to engageconsumersand assist in relationship development with the brand
Track and report measures of success in themarket
Collaborate on new campaigns and strategies to increasemarketexposure and new business
Work collaboratively with upper-level management and the sales team to evaluate thecustomerservicetactics and discuss ways to improve the closing ratio
Work closely with the compliance to ensure a seamlesscustomerexperience from outreach to product delivery and installation
Follow all company andclientprivacy policies while handlingcustomer's information
Regularly attend and actively participate in training sessions, networkingevents, and conferences
Expand into a recruiting capacity and learn to teach and train others while executing personal tasks

We are looking to raise the bar inconsumerrelations, engagement and connecting people with the right products andservicesto suit their needs. Our goal is simple: to develop relationship-basedcustomerserviceopportunities that not only convey the message, but make sure it was received. This serves our brand in both the short and long-term, as any exposure is good exposure!

Apply if you are:

Ambitious and self-motivated
Excited about learning and expanding comfort zones
Able to work well with a team or independently
Wanting to grow personally and professionally
Comfortable speaking with customers
Able to manage their time effectively

We are an equal opportunity employer and are dedicated to fostering diversity and inclusivity within our team. We encourage candidates from all backgrounds to apply.

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Customer Service - Entry Level

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