At Skroutz Last Mile, we're not just delivering packages; we're delivering smiles. As part of the Skroutz extended team, innovation and customer-centricity are in our DNA, shaping the future of delivery services in Greece. Leading as Greece's #1 Carrier in Customer Satisfaction, we push boundaries with services like Skroutz Points and real-time tracking.

We're on a mission to redefine the delivery experience, sharing the same values of innovation and customer obsession, setting new standards with excellence and exceeding expectations.

How You Will Contribute To SLM's Vision

We are looking for a Customer Care Agent.

You will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency.

As a Customer Care Agent you are genuinely excited to help customers. You're patient, empathetic, and passionately communicative. You love to talk. Problem-solving skills also come naturally. Finally, you are confident at troubleshooting and investigating if you don't have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

What You Will Be Doing

Manage large amounts of incoming calls
Identify and assess customers needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits
Follow communication procedures, guidelines and policies
Spare no effort to exceed customers needs

Requirements

Your Skills & Experience

Experience

Proven customer support experience or experience as a Customer Care Agent
Track record of over-achieving quota
Familiarity with CRM systems and practices
BSc in Communication or relevant field is considered a plus

Skills

Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

We would appreciate if you are

Ambitious and positive
Tech-savvy
Goal-oriented
Teamwork lover
Creative thinker

Benefits

What's it like to work at Skroutz Last Mile

Competitive full-time salary
Working with top-notch and fun people
Career Development Opportunities
Culture of unity
Private Medical Plan
Access to vast technological features
Extra paid time off
Opportunities to grow with us
Free Skroutz Plus subscription

Our Values

Maintain a user-centric approach and a desire to amaze
Own it
Be results driven
See cars, not horses
Set big goals, take small steps and act now
Embrace humility, honesty and helpfulness and assume good intentions
Have fun

Disclaimer:

Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy here.

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Customer Care Agent - Skroutz Last Mile (CCA 0624)

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