Job Title: Conversion & Retention Agent

Location: MAURITIUS - CYPRUS - SERBIA

Position Overview: We are currently hiring experienced Conversion & Retention Agents for our significant client with offices in Mauritius and Cyprus. The primary focus will be on retaining customers in the Spanish Market (LATAM) (ES). If you have a passion for customer engagement and a proven track record in retention, we want to hear from you!

Key Responsibilities:

Actively engage with existing clients to deliver exceptional service and ensure customer satisfaction.
Utilize proactive communication strategies to address client concerns and prevent churn.
Conduct follow-up communications via phone and email to foster strong client relationships.
Collaborate with internal teams to identify upselling and cross-selling opportunities for customers.
Maintain accurate records of client interactions and feedback in the CRM system.
Develop and implement effective retention strategies tailored to the specific needs of each market.
Analyze customer feedback and retention trends to propose actionable improvements.
Achieve and exceed retention targets and key performance indicators (KPIs) determined by management.

Qualifications:

Proven experience in customer retention, account management, or a similar role.
Strong interpersonal and communication skills, with a keen focus on customer satisfaction.
Ability to manage difficult conversations with tact and professionalism.
Proficiency in CRM tools and Microsoft Office applications.
Results-oriented with a strong track record of meeting retention goals.

Relocation Offer:

Our client offers a comprehensive relocation package to assist candidates moving to Mauritius or Cyprus, including support with housing, (Terms and Conditions apply to be discussed during interview)

What We Offer:

Competitive salary with performance-based incentives.
Opportunities for career growth and advancement within a global organization.
A supportive and multicultural working environment.
Training and resources to ensure your success in the role.

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RETENTION AGENTS (ES-FR-DE) CYPRUS MAURITIUS SERBIA

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