Your main purpose

Reservation Processing: Handle reservations across various channels, maintaining accurate records in the Opera Property Management System

Rate and Package Knowledge: Possess thorough understanding of room types, rates, and packages to support the commercial strategy set by revenue management

Communication and CRM Management: Manage daily communications, maintain files, and create quotations and confirmations using CRM systems

Front Desk Liaison: Coordinate with front desk staff to relay reservation details and manage cancellations or modifications

Rate Monitoring and Forecasting: Conduct daily rate checks, monitor room availability, and assist in forecasting room revenue and occupancy

Customer Service Excellence: Provide exceptional customer service, including local recommendations and guidance, while adhering to operational standards

What will you bring?

Previous experience in reservations or front office, ideally within the Tourism/Hospitality or Luxury industry

Fluency in Spanish and English

A degree or diploma in Tourism or Hospitality is beneficial

Familiarity with Hospitality Software (Opera, Fidelio, Protel, Ermis, etc.) is advantageous

Excellent verbal and written communication abilities, particularly in customer-facing scenarios

Flexible and adaptable

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Ikos Resorts jobs

Rooms Reservations Agent - Spanish Speaker

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