This role is about:
As a
Technical Integration Manager, you will oversee the full-cycle technical onboarding process for merchants, ensuring a seamless integration experience. This role requires a technically oriented professional who thrives in client-facing interactions, is eager to support merchants throughout the integration process, and can ensure client satisfaction by delivering clear, personalized assistance and solutions.
You will:
- Support merchants during API implementation, testing, and onboarding stages
- Conduct onboarding meetings to analyze merchant needs and align them with payabl. solutions
- Provide clear explanations of API documentation and guide clients through the integration process
- Act as a liaison, maintaining open communication with clients to ensure satisfaction during the integration stage
- Investigate technical issues, and decline reasons, and troubleshoot during onboarding
- Test merchant cases to ensure smooth technical implementation
- Assist with client details entry into internal databases accurately and efficiently
- Offer general information and technical support on issues during the onboarding phase
What we need:
- Prior experience in customer service, financial services, or a similar industry
- Background in IT, banking, or finance-related fields
- Middle level of computer proficiency and light technical knowledge, with a willingness to learn
- Understanding of transaction flow, 3DS, and wallet payment methods is a plus
- Strong written and verbal communication skills, with the ability to clearly document complex issues and steps to resolve them
- Ability to multitask effectively with strong attention to detail
- Experience using multiple systems/applications simultaneously
- Experience in Client Success or as a Client Account Manager
🚀 Hiring Process
1️⃣ First Interview: 30-minute introductory chat led by the Talent Acquisition Partner.
2️⃣ Second Interview: 1-hour deep-dive with the Head of Technical Operations to explore your experience and skills.
3️⃣ Final Interview: 1-hour session with the Head of Talent Acquisition for final alignment.