The House of Mercier is excited to announce an excellent opportunity to join our Spanish Support Team in Greece, with full relocation assistance provided! This is your chance to experience living in the beautiful country of Greece while utilizing your Spanish language skills in a dynamic work environment. As a key member of our support team, you will deliver exceptional service to our Spanish-speaking customers, ensuring their interactions with our brand are positive and impactful.
Responsibilities
- Provide outstanding customer support in Spanish through various channels, including phone, email, and live chat
- Address customer inquiries related to our products and services, ensuring prompt and effective responses
- Manage and resolve customer complaints in a professional manner, working toward quick resolutions
- Document all customer interactions accurately and maintain comprehensive records
- Collaborate with internal teams to escalate issues and ensure effective problem-solving
- Stay knowledgeable about our offerings and industry trends to provide informed assistance
- Engage in initiatives focused on improving the overall customer experience and fostering loyalty
Requirements
- Fluency in Spanish and English, both written and spoken
- Previous experience in customer support or service roles is preferred
- Strong communication skills with a dedication to customer satisfaction
- Ability to professionally handle and resolve complaints
- Detail-oriented and organized in documenting customer interactions
- Willingness to relocate to Greece and embrace a new cultural experience
- A collaborative approach with a commitment to enhancing customer service delivery
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More...
