Company Description
KB Collection Hotels & Resorts, located in Skíathos, is a family-run business that embodies Greek hospitality with a touch of luxury in accommodation and services. The Kassandra Bay Resort & Spa, part of the KB Collection group, aims to provide a safe and enjoyable environment for guests and employees while preserving the natural beauty of Greece through environmentally friendly practices.
Role Description
This is a full-time, on-site position for a Front Desk Agent at KB Collection Hotels & Resorts in Skiathos. The role involves managing key responsibilities, including:
- Greet guests warmly and provide a friendly and professional first impression.
- Issue keys to guests according to their room and ensure the key cards are programmed to the correct room number.
- Provide guests with directions to their room and arrange for their luggage to be delivered to their room.
- Register guests, assign rooms, and handle check-ins and check-outs efficiently.
- Answer phone calls promptly and handle inquiries
- Provide accurate information about hotel facilities, services, and local attractions.
- Assist guests with transportation and any other requests or concerns they may have.
- Respond to any guest complaints or queries in a timely and professional manner.
- Process payments and maintain accurate financial records.
- Ensure housekeeping is kept up-to-date with check-ins and check-outs to ensure rooms are cleaned on time
- Collaborate with other hotel departments to ensure guests' needs are met.
- Manage and prioritize tasks, such as accepting and delivering messages, arranging wake-up calls, assist guests with car rentals, taxi and restaurant bookings.
- Maintain a clean and organized front desk area, including the lobby, reception desk, and surrounding areas
- Other tasks as requested by management
Qualifications
- Degree in hospitality or other related field, or 2 years’ experience in a similar role in a 4* or 5* hotel
- Proficient computer skills, including Microsoft Office and hotel management software (Protel preferred)
- Excellent knowledge and use of Greek and English both written and verbal (A second foreign language will be considered an asset)
- Excellent communication and interpersonal skills to interact effectively with guests and team members.
- Customer-focused attitude with an approachable and friendly demeanor
- Exceptional organizational and multitasking skills to manage various tasks simultaneously.
- Ability to work in a fast-paced environment, remaining calm and composed under pressure.
- Professional appearance and demeanor, including a neat and well-groomed appearance and the ability to maintain confidentiality
