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Job details
Come join the #1 AI powered Service provider for students, faculty, and staff in higher education
This Jobot Job is hosted by Michaela Finn
Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.
Salary $130,000 - $150,000 per year
A Bit About Us
Higher education software company that serves over 150 colleges and universities around the world. They build solutions designed to help colleges and universities recruit, engage, educate, retain and graduate 21st century students.
Why join us?
Competitive Salary
Bonus
PTO
401k
Dental/Medical Benefits
Fully Remote with travel
Job Details
Job Details
We are seeking a dynamic and experienced Director of Customer Success to join our fast-growing technology company. This individual will play a critical role in driving customer success, ensuring high customer retention rates, and identifying upselling opportunities. The ideal candidate will have a proven track record in customer success within the higher education or Edtech industry. This is an exciting opportunity to join a forward-thinking company, where your contributions will have a direct impact on our customers' success and our company's growth.
Responsibilities
- Develop and implement effective customer success strategies that drive customer adoption, retention, and growth.
- Collaborate with sales, marketing, and product teams to deliver seamless customer experiences.
- Identify upselling opportunities and work with the sales team to drive customer growth.
- Manage a team of Customer Success Managers, providing coaching, mentoring, and professional development opportunities.
- Establish key performance metrics and goals for the customer success team, and regularly report on these metrics to the senior leadership team.
- Serve as a customer advocate, ensuring that customer feedback is heard and acted upon within the organization.
- Build strong relationships with key customer stakeholders, understanding their needs, and ensuring their success.
- Develop a deep understanding of our products and services, and how they can drive value for our customers.
Qualifications
- Minimum of 5 years of experience in a customer success leadership role within the technology industry, preferably in the edtech or higher education sector.
- Proven track record of driving customer success, increasing customer retention, and identifying upselling opportunities.
- Strong leadership skills, with experience managing and developing high-performing teams.
- Excellent communication and relationship-building skills, with the ability to work effectively with customers and internal teams.
- Strong analytical skills, with the ability to use data to drive decision making.
- Deep understanding of customer success best practices and trends.
- Bachelor's degree in Business, Marketing, or a related field. Advanced degree preferred.
- Experience with customer success software and tools.
- Ability to travel as needed to meet with customers and team members.
If you are a driven, customer-focused leader with a passion for technology and education, we would love to hear from you. Join us in our mission to deliver exceptional customer experiences and drive success for our customers and our company.
Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.
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