Patrique Mercier Recruitment is delighted to offer a remote opportunity for an Italian Speaking Customer Support representative for a prestigious Luxury Jewelry brand, based in Greece. In this role, you will deliver exceptional service to discerning customers from the comfort of your home, ensuring each interaction reflects the luxury and elegance of the brand. You will handle inquiries, offer personalized assistance, and create memorable experiences that befit our high-end clientele. If you're passionate about luxury jewelry and enjoy providing top-notch customer support, we'd love to hear from you!
Responsibilities
- Provide outstanding customer service via phone, email, and chat while working remotely
- Assist customers with inquiries related to product details, orders, and brand history
- Swiftly address and resolve customer complaints while ensuring an exceptional experience
- Offer tailored recommendations to clients based on their preferences and needs
- Keep precise records of customer interactions and client feedback
- Collaborate with your team to continuously enhance service quality and customer satisfaction
Requirements
- Fluency in Italian (both spoken and written) is essential
- Exceptional verbal and written communication skills
- Experience in luxury customer service or retail is highly desirable
- Strong problem-solving abilities with a commitment to customer satisfaction
- Capability to maintain poise and professionalism in dynamic situations
- Genuine interest and knowledge in luxury jewelry and fashion are advantageous
- Familiarity with customer relationship management software is preferred
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
