Patrique Mercier Recruitment is a leading agency dedicated to connecting candidates with exceptional job opportunities in Greece. We are currently seeking an Italian Speaking Customer Service representative for an International Airline to join a vibrant remote team based in Greece. This role is ideal for individuals who are passionate about travel and providing outstanding customer service experiences. As a representative of a prominent international airline, you will assist customers with flight inquiries, resolve booking issues, and ensure that each traveler receives the guidance they need for a smooth journey. Your fluency in Italian will be essential in addressing the needs of Italian-speaking passengers and enhancing their overall experience. If you thrive in a dynamic environment and are committed to delivering high-quality service, we encourage you to apply for this exciting opportunity!
Responsibilities
- Deliver exceptional customer service through various channels including phone, email, and chat
- Assist customers with inquiries related to flight reservations, cancellations, and changes
- Efficiently handle customer complaints and issues with professionalism and care
- Guide passengers through the airline's policies and procedures to ensure clarity
- Provide accurate information about flights, baggage, and services offered by the airline
- Maintain organized records of customer interactions in the CRM system
- Collaborate with team members to continuously improve service delivery and customer satisfaction
Requirements
- Fluency in Italian (both spoken and written) is essential
- Strong communication and interpersonal skills
- Previous experience in customer service, preferably within the travel or aviation industry
- Excellent problem-solving skills with a focus on customer satisfaction
- Ability to work independently and collaboratively in a remote team
- Knowledge of airline operations and international travel procedures is a plus
- Proficiency in using digital communication tools and customer relationship management software
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
