Patrique Mercier Recruitment is proud to present an extraordinary opportunity for a German Speaking Customer Service representative in the Banking sector. This remote position allows you to work from anywhere in Greece, providing you the flexibility to manage your work-life balance while making a difference in customer service. In this role, you will assist our German-speaking customers with their banking inquiries, solve issues, and deliver exceptional support. If you have a passion for customer service and command of the German language, we encourage you to apply and join our dynamic team!
Responsibilities
- Provide outstanding customer support through various channels, including telephone, email, and chat
- Assist customers with their banking inquiries and concerns effectively
- Resolve customer complaints promptly and ensure customer satisfaction
- Educate customers regarding banking products and services tailored to their needs
- Maintain precise records of customer interactions within the CRM system
- Collaborate with team members to enhance service efficiency and customer care
- Stay updated on banking regulations and product offerings to provide accurate assistance
Requirements
- Fluency in German (both spoken and written) is mandatory
- Strong communication and interpersonal skills
- Prior experience in customer service, particularly in banking, is preferred
- Excellent problem-solving skills with an emphasis on customer satisfaction
- Self-motivated and able to work effectively in a remote environment
- Familiarity with banking products and services is advantageous
- Access to a reliable internet connection and a suitable workspace for remote work
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
