Patrique Mercier Recruitment is thrilled to announce a remote opportunity for a German Speaking Customer Support representative for a leading Transportation Services company. This role allows you to work from anywhere in Greece while providing outstanding customer service to a diverse clientele. You will be the first point of contact for customers, assisting them with their transportation-related inquiries and ensuring a smooth experience. If you're fluent in German and passionate about helping others, we'd love to have you on our team!
Responsibilities
- Deliver high-quality customer support via phone, email, and chat
- Assist customers with inquiries about transportation services, bookings, and modifications
- Effectively resolve customer complaints, ensuring their satisfaction
- Provide clear information on available services and guide customers through processes
- Document interactions and maintain accurate records for follow-up and service improvement
- Collaborate with your team to enhance service delivery and customer experience
Requirements
- Fluency in German (both spoken and written) is essential
- Strong communication and interpersonal skills
- Experience in customer service or support roles is preferred
- Excellent problem-solving abilities with a customer-focused mindset
- Ability to work independently and manage time effectively in a remote setting
- Interest in the transportation industry is a plus
- Proficiency with customer service software is desirable
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
