Patrique Mercier Recruitment is a respected agency dedicated to linking exceptional talent with rewarding job opportunities across Greece. We are currently looking for a Czech Speaking Customer Experience Associate to join our remote team in Greece. In this role, you will be vital in delivering high-quality support to our Czech-speaking customers. Your proficiency in Czech will enable you to assist clients with their inquiries, solve problems, and ensure a positive customer experience. If you thrive in a remote work environment and are passionate about delivering exceptional service, we want to hear from you!
Responsibilities
- Provide outstanding customer support through phone, email, and chat communication
- Respond to customer inquiries promptly with accurate and helpful information
- Effectively resolve customer complaints and issues to maintain satisfaction
- Assist customers in navigating our products and troubleshooting any challenges
- Document all customer interactions thoroughly to ensure quality service
- Collaborate with team members to share insights and enhance the overall customer experience
- Remain updated on product features and industry trends to support customers effectively
Requirements
- Fluency in Czech (verbal and written) is essential
- Strong communication and interpersonal skills
- Prior experience in customer service or related positions is preferred
- Excellent analytical and problem-solving abilities
- Ability to work independently in a remote environment
- Familiarity with high-quality consumer products is advantageous
- Proficient with customer relationship management (CRM) systems and remote communication tools
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
