Patrique Mercier Recruitment, a trusted recruitment agency, is excited to share an incredible opportunity for a Nordic Speaking Customer Service representative in the Banking sector. This remote position allows you to work from anywhere in Greece while engaging with and assisting our valued Nordic-speaking customers. Your role will involve addressing inquiries, providing solutions, and offering comprehensive support regarding various banking services. If you are passionate about customer service and want the flexibility of remote work while utilizing your Nordic language skills, we encourage you to apply!
Responsibilities
- Provide outstanding customer support through diverse communication channels, including phone, email, and chat
- Assist customers with their banking inquiries and concerns effectively
- Resolve customer complaints and ensure their satisfaction
- Educate customers about banking products and services tailored to their needs
- Maintain accurate records of customer interactions within the CRM system
- Collaborate with team members to enhance overall customer care
- Stay informed about banking regulations, services, and best practices
Requirements
- Fluency in one of the Nordic languages (Swedish, Finnish, Danish, or Norwegian) is required
- Excellent communication skills, both verbal and written
- Prior experience in customer service, especially in the banking sector, is a plus
- Strong problem-solving abilities with a focus on delivering customer satisfaction
- Self-motivated and able to work effectively in a remote environment
- Knowledge of banking products and services is an advantage
- Access to a reliable internet connection and a suitable workspace
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
