Patrique Mercier Recruitment is a premier recruitment agency dedicated to matching talented professionals with incredible opportunities throughout Greece. We are excited to announce a vacancy for an Italian Speaking Customer Service representative in the Banking sector. This remote position allows you to work from anywhere in Greece while still delivering world-class service to our Italian-speaking customers. You will play a crucial role in addressing queries, resolving issues, and providing comprehensive support regarding banking services. If you are enthusiastic about customer service and want to work remotely while leveraging your language skills, we invite you to apply!
Responsibilities
- Deliver outstanding customer support through phone, email, and chat
- Assist customers with their banking inquiries and concerns
- Efficiently resolve customer complaints to ensure satisfaction
- Provide information on banking products, services, and features
- Accurately document customer interactions in the CRM platform
- Work collaboratively with team members to enhance customer care
- Stay informed on banking regulations and product knowledge
Requirements
- Fluency in Italian (both spoken and written) is required
- Strong communication and interpersonal skills
- Prior customer service experience, preferably in the banking sector, is advantageous
- Excellent problem-solving abilities with a focus on customer satisfaction
- Self-motivated and capable of working independently in a remote setting
- Familiarity with banking products and services is preferred
- Access to a stable internet connection and a suitable home office environment
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
