Our Customer Service Unit (CSU) team is growing and we are looking for a talented and passionate game-changer to join us asa CSU Officer/ Senior Officer!
Are you up for the challenge?
The Role
The successful candidate will be involved in, amongst others:
- Conducting background checks, KYC, DD and AML assessment of new customers as well as collecting relevant documentation.
- Setting up of the account information for the customers in the core banking system and CRM where applicable.
- Initiate and process various types of payments, ensuring that all payments are processed accurately and in a timely manner, complying with relevant policies and directives.
- Communication with several bank institutions regarding payment related issues and providing requested information and supporting documents where necessary.
- Coordinating with internal departments and external stakeholders to resolve payment-related issues.
- Handle all back office duties related to payments.
- Conducting on-going review of customers.
- Serving as the lead point of contact for all customer account management matters.
- Building and maintaining strong, long-lasting customer relationships.
- Ensuring the timely and successful delivery of our solutions according to customer needs and objectives.
- Meeting with prospective customers to discuss their needs and recommend types of e-accounts that would be appropriate.
- Providing personal support for any issues that customers may have.
- Working effectively within own team, providing support and guidance to colleagues to create an environment of continuous improvement.
- Undertaking any other work-related tasks assigned by the management.
Requirements
- Undergraduate and/or Postgraduate degree in Business Administration or in similar disciplines.
- Up to five (5) years of related work experience will be considered an advantage.
- Ability to work effectively in a team environment.
- Ability to work well under pressure.
- Strong report writing analytical skills.
- Strong organisational skills and attention to detail.
- Strong multitasking, troubleshooting and problem solving skills.
- Strong interpersonal and communication skills.
- Strong computer literacy, including Microsoft Word, Excel, Power Point.
- Excellent command of Russian Language, both verbal and written will be considered an advantage.
- Excellent command of the English and Greek Languages, both verbal and written.
All applications will be treated with the strictest confidentiality.