Job Title: Customer Support Representative (Portuguese Speaker) Remote (Greece)
Job Location: Remote (Based in Greece)
Job Type: Full-Time
Language Requirement: Portuguese (Fluent)
About Us:
We are a rapidly growing international company providing innovative solutions and exceptional service to customers around the globe. As we expand our customer support operations, we are seeking passionate and dedicated
Portuguese-speaking individuals to join our remote team. This position offers the flexibility to work from home in Greece while contributing to our mission of delivering top-tier support to our customers.
Key Responsibilities:
- Provide exceptional customer support via email, chat, and phone in Portuguese.
- Respond to customer inquiries, resolve issues, and provide product information in a timely and professional manner.
- Handle customer complaints and concerns effectively, ensuring customer satisfaction.
- Troubleshoot technical problems and offer practical solutions to resolve customer issues.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Collaborate with other departments to ensure the swift resolution of customer problems.
- Stay up-to-date with product updates and industry trends to offer informed assistance.
- Meet daily, weekly, and monthly targets for customer resolution and satisfaction.
Requirements:
- Fluency in Portuguese (both written and spoken) Native or near-native proficiency.
- Proficient in English (written and spoken), as it is required for internal communication.
- Strong communication and interpersonal skills.
- Experience in customer support or a service-oriented role is preferred, but not required.
- Basic technical knowledge or willingness to learn.
- Reliable internet connection and a comfortable remote work setup.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Detail-oriented with excellent problem-solving skills.
- Availability to work flexible hours, including weekends or evenings if needed.
Preferred Skills:
- Previous experience in remote customer support roles.
- Knowledge of customer service software (e.g., Zendesk, Freshdesk).
- Strong time management and organizational skills.
- Positive attitude and eagerness to help others.
What We Offer:
- Competitive salary and benefits package.
- Flexible working hours, allowing you to balance work and personal life.
- Remote working environment work from anywhere in Greece.
- Opportunity to grow and advance within the company.
- Ongoing training and development to enhance your skills.
- Friendly and supportive team culture.
How to Apply:
If you're passionate about providing excellent customer service and have a strong command of the Portuguese language, we'd love to hear from you! Please send your resume along with a brief cover letter highlighting your relevant experience and why you'd be a great fit for this role.
Apply today and start making an impact with a dynamic global company!