SWOT Hospitality is looking to recruit
Front Office Agent
for the Glyfada Riviera Hotel
About The Role
As a Front Office Agent your responsibilities include but are not limited to:
- Providing consistent excellent service to guests upon arrival, and during their stay, from check-in to checkout
- Welcoming and registering guests expeditiously, providing information to them as needed, obtaining identification and credit/check approval as directed by hotel policy
- Verifying rate and departure date. Confirmation and modification of information required to complete the registration process as per hotel procedures
- Answering all guest questions accurately and resolving problems in a timely manner ensuring guest satisfaction. Authorizing revenue allowances as allowed by hotel policy
- Upselling guest rooms, food & beverage outlets if applicable and seasonal hotel promotions
- Making restaurant, transportation, and/or entertainment reservations for guests, plus other concierge services as requested and having thorough knowledge of hotel amenities, company, and local area & attractions
- Communication and cooperation with other hotel departments to maintain a high level of guest satisfaction
- Understanding of hotel history, services, facility information, and rates and packages
Requirements
- Degree in Hospitality or Travel & Tourism is highly desirable
- Prior solid work experience as a Front Office Agent or similar roles
- Thorough knowledge of the hospitality industry
- Customer-oriented and friendly personality
- Sound communication and administrative skills
- Excellent command of English language
- Attention to detail and a structured way of working
Benefits
- Dynamic, friendly and supportive working environment
- Opportunities for career development within the company
- Continuous training and development
- Work with the best professionals in tourism industry
why SWOT...
- We are leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriot International, Accor Hotels, Hilton, Nikki Beach, Worldwide and IHG Hotels & Resorts
- We are laser focused on hospitality strategic and financial advisory with an impeccable trach record
- We will give you the opportunity to work with the best practitioners from Greek hospitality market
- We offer stability and career prospects in a transparent working environment.
- We work with the best professionals in the tourism industry
