The House of Mercier is excited to announce openings for Spanish Speaking Customer Service positions for Imperial Brands, available for remote work in Greece. As a trusted recruitment agency, we are committed to connecting talented individuals with top companies in the industry. In this pivotal role, you will become an essential part of a dynamic customer service team, where your primary focus will be to assist customers in Spanish. You will handle inquiries, provide detailed information about products, and resolve issues, all while delivering an exceptional customer experience. Your proficiency in Spanish is crucial for fostering positive relationships with customers who value excellent service. Join us and help Imperial Brands achieve their customer satisfaction goals from the comfort of your home in Greece.
Responsibilities
- Manage customer inquiries in Spanish through various communication channels (phone, email, chat)
- Provide accurate product information and support to customers
- Address and resolve customer complaints efficiently
- Document all customer interactions and maintain comprehensive records
- Collaborate with team members to improve service quality
- Adhere to company policies and procedures consistently
- Participate in training and professional development opportunities
Requirements
- Fluency in Spanish (both written and verbal); English proficiency is an advantage
- At least 1 year of experience in customer service or a related field
- Strong communication and interpersonal skills
- Demonstrated problem-solving and conflict-resolution abilities
- Ability to work independently in a remote setting
- Familiarity with customer service software and CRM systems
- High school diploma or equivalent; further education in relevant areas is a plus
Benefits
Monthly Salary
2 Extra Salaries Per Year
Fully Paid Training
Monthly Performance Bonus
Private Insurance
And More...